Satisfaction Guarantee

Bear Satisfaction Guarantee

All of us at Build-A-Bear Workshop believe that our friends are the softest, most cuddly friends anywhere — stuffed with love and stitched with care. If you don’t agree, you can send them back for a full refund. That’s our Satisfaction Guarantee.*

*We gladly accept returns for exchange or refund within 90 days. See our Return Policy for more information. Please save your receipt. If you have any questions about this guarantee, please contact us at:

Build-A-Bear Workshop Europe
Aquasulis House
10-14, Bath Road
Slough, Berkshire SL1 3SA

You may email us at: UkGuestservices@buildabear.co.uk You also may call us at 0800 542 0635 free phone.