Shipping Information

Tracking

Need to track your order? Click Here

Royal Package Tracking https://www.royalmail.com/track-your-item
DPD Package Tracking https://www.dpd.com/tracking

How long does it normally take before I receive my Build-A-Bear Workshop order & how much will it cost to ship my order?

That depends on the type of shipping requested. Please see the table below for average shipping times.

Delivery Method Delivery Charges
Standard Delivery 3-5 Business Days Delivery £3.99
DPD2DAY 2 Business Days Delivery £9.00
DPDNEXTDAY Order by 2pm for delivery following day (Mon-Thurs) £4.99
DPDSATURDAY Order by 2pm Friday £7.99
DPDSUNDAY Order by 2pm Friday £7.99
INTERNATIONAL Shipping outside UK £15.00

Standard Delivery

We aim to dispatch your order within 2 working days. We will send your order by First Class Royal Mail, which are generally delivered with your normal post. Royal Mail does not ship/post on Bank Holidays is not offered for BFPO postcodes. A separate order must be placed for each shipping address. [https://www.royalmail.com/track-your-item]

Next Day Delivery

Orders must be placed by 2pm, Monday – Friday, to ensure next working day delivery. We will send your order using DPD Tracked service. You will be able to leave instructions if you would like your parcel left in a safe place. A signature on delivery is required unless you opt out.

Next Day Delivery Exceptions:

Orders placed after 2 pm will arrive the second working day. Orders placed on a Saturday, Sunday or a Bank Holiday will arrive the second working day. There are no deliveries on Bank Holidays.
Delivery times and dates are subject to our service provider DPD. If you live in a Northern Ireland, highland, island or rural postcode, Next Day Delivery is not available and Standard Delivery may be subject to an additional 1-2 delivery days.
For more information on DPD please visit the DPD website. [https://www.dpd.com/tracking]

International Delivery

All international orders are sent by DPD Classic service. Guests in Europe should allow up to 7 working days for their orders to arrive.

Customs & Import Duties

If you live outside of the EU, local customs or import duties may be charged when your parcel reaches your country.

Build-A-Bear Workshop Physical Gift Cards

Build-A-Bear Workshop gift cards ship via your selected postage method and are charged at the standard rates.

Build-A-Bear Workshop offers E-Gift Cards for use on our website and in all of our retail locations. The E-Gift Cards are delivered within 2 hours via email and there are no shipping charges.

Multiple Shipping Addresses

A separate order must be placed for each shipping address.

ORDER TRACKING FAQs

May I track my order as it is being shipped?

Yes, You may track your order here.

Royal Package Tracking https://www.royalmail.com/track-your-item

DPD Package Tracking https://www.dpd.com/tracking

How will my order arrive?

Depending on the item you purchased it will arrive in a branded Build-A-Bear Workshop shipping box or polybag.

For additional questions, please refer to our full list of Frequently Asked Questions.

Order Lookup

We offer the ability for our Guests to enquire about the status of their orders. The information available to non-registered users is limited for security of our guest information. If you would like to assure all of your orders are tracked and available for view with full details, please register for an account.