At Build-A-Bear, we strive to make sure every precaution is taken to ensure the safety of our products for our Guests. We test all of our products with an independent lab to ensure quality, consistency and accuracy in our testing results.
Details regarding Build-A-Bear Workshop quality issues:
For more information on Build-A-Bear product safety, please visit our Product Safety page. Or you may call our Product Hotline at 0800-542-0635 or, from the Republic of Ireland, use the following contact number: 1800 882 974 to speak to a Guest Experience Representative.
Please give us a call at 0-800-542-0635 freephone to speak to a Guest Service Representative. We’ll be happy to help!
Guest Experience Hours
Monday - Friday: 11 am- 2 am
Weekends: 2 pm- 10:30 pm