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SAVE THE DATE! Our No Line On-Line Bear Building Sale is BACK on 27 July! Don’t miss your chance to shop select furry friends starting at only £4 online for one day only. It’s an exclusive offer for Bonus Club Members, so be sure to create your free account to shop all the fun deals on 27/7!

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Frequently Asked Questions

How does the virtual waiting room work?

Our virtual waiting room opens at 3:30 p.m. GMT and our sale starts at 4:00 p.m. GMT. You will want to join the virtual waiting room before 4:00 p.m. GMT to be assigned a random spot in line once the sale starts. The only way to shop the sale is by joining our virtual waiting room. When your turn is approaching, you will be given access to shop the sale.

How is my position determined in the virtual waiting room?

Guests who join the virtual waiting room before 4:00 p.m. GMT will be randomly assigned a position once the sale starts. Anyone who joins after 4:00 p.m. GMT will be placed in the order in which they joined the waiting room.

Do I need to wait by my computer while I am in the waiting room?

You can sign up for email notifications to be notified when your turn to shop is approaching, or you can also do other things on your computer or phone and you will be automatically notified (make sure your sound is on) when it is your turn. When it is your turn, you will have a limited time to enter the Build-A-Bear website to shop the sale.

What happens when I reach the front of the waiting room and can enter the site?

You will gain access to the shopping site to select the promotional furry friends. You will be able to purchase up to four furry friends. Once you have made your first furry friend choice, you will then move to the Bear Builder for the option to personalise your furry friend.

Will everyone that enters the waiting room be able to purchase furry friends at the promotional price?

Due to limited quantities of individual products, we cannot guarantee the selection and availability of every furry friend at the time you are placed in the event.

Is the promotion available if I can’t log into my Bonus Club account?

Yes! You can purchase without logging into your account. Logging in is not required to shop the sale. However, Bonus Club members or Guests who sign up to be Bonus Club members will be among the first to gain entry to the virtual waiting room to shop the sale. It is free to create your own Bonus Club account if you’re not already a member.

Will you host a Pay Your Age Day in stores this year?

We will not be hosting Pay Your Age Day in stores this year. It had become a fun summer tradition many of our Guests enjoy together, and our No Line On-Line Bear Building Sale is a new fun way to celeBEARate virtually with tons of great deals – it’s not Pay Your Age day, but it’s still pretty PAWsome!

Can I still visit the Workshop to participate in the Count Your Candles offer?

Yes! Our Count Your Candles offer continues to be offered in stores. Bonus Club Members can still celebrate by paying their age for their own Birthday Treat Bear during the month of their birthday. We recommend checking your local Workshop hours and availability before going in to Count Your Candles.

Why is this sale happening on a Tuesday?

We chose a weekday in the hopes that many Guests could participate. We announced the date of our No Line On-Line Bear Building Sale days in advance to give Guests a good amount of notice. If you miss out on this sale, don’t worry! We’ll have more fun sales and exclusive offers in the future – make sure you’re a Bonus Club Member to stay in the know.

How long does this sale last?

The sale starts at 4 p.m. GMT on 27 July 2021. We expect the sale to last several hours as all items are available while supplies last and the available assortment is subject to change.

Can I order my furry friends unstuffed and take them to the Workshop to be stuffed?

No, we are unable to ship unstuffed furry friends in the United Kingdom.

Can I return any of the items I purchase during the sale?

Yes, sale items can be returned or exchanged for the promotional price of purchase.

Is there a limit to how many items I can purchase at the promotional price?

This sale is limited to 4 promotional furry friends per transaction. However, you can still purchase additional regularly priced items in the same transaction. After you have checked out once, you can access the waiting room again for another chance to access the promotion.

Are all items included in the sale?

All included items in the sale are listed with prices as marked. Some exclusions may apply.

Can I also use an existing offer or coupon with this special offer?

Bonus Club members can apply reward certificates at checkout. Any other offers or coupons cannot be combined with this special offer.

Why can I not add discounted furry friends to my bag?

Ensure that all ad blockers are disabled and clear your browsing history (also known as cache). This should resolve any issues you have when you select the “Add to Bag” button.

Why have I not received an order confirmation for my recent order? I see a charge in my PayPal account, but how do I confirm my order was placed?

The sending of order confirmation emails and viewing of your recent purchase in “Order History” in your account may be slightly delayed due to the volume of orders. Please allow up to an hour to receive your order confirmation email and view your order history. Payment may be visible in your account prior to receiving an order confirmation email.