- Let Us Help You
- Manage Your Account
- Learn About Us
- Our Story +
- Charitable Giving +
- Corporate Inquiries +
- Careers +
- Press Room +
- Investor Relations
- Product Safety/Recalls +
- Our Story
Let Find-A-Bear® Help Bring Your Friend Home
At Build-A-Bear, we want your furry friend to stay with you forever! So we help lost furry friends find their way home with our Find-A-Bear® ID program.
As a member of our Build-A-Bear Bonus Club, your furry friend will be registered in the Find-A-Bear ID program, whether you make your purchase in-store or online. One of the many Bonus Club membership benefits is that if your furry friend is lost and returned to Build-A-Bear, we’ll send it back to you!*
Being a part of our Find-A-Bear ID program is simple!
Step 1: Sign up for Build-A-Bear Bonus Club
When you sign up for Build-A-Bear Bonus Club, you’ll be eligible to enter the Find-A-Bear ID program.
Step 2: Register Your Furry Friend
In a Participating Build-A-Bear Workshop store: During the stuffing process, a special bar code is added to your furry friend by the Bear Builder associate. Be sure to scan your furry friend’s tag at the Name Me station when you’re making a birth certificate. That way, when you complete the purchase, your furry friend will be connected to your account as a member of our Bonus Club.
Shopping Online: Simply log into your Build-A-Bear account. A bar code is inserted into the furry friend when it is being made, prior to shipment. If you opt to have your purchase shipped unstuffed, you can register your furry friend when you visit a Build-A-Bear Workshop retail store.
So, if your furry friend is ever lost and returned to us, we can use the information provided on your Bonus Club membership to try to return it to you. And, if you move, please remember to contact a Guest Service Representative at 0800 542 0635 freephone, or email us at email@example.com to update your contact information.
If you’re a Bonus Club member with a registered furry friend that has been returned to us, we’ll try to get it home to you! Simply fill out our Find-A-Bear ID Program Lost Form.
If you have found a lost furry friend, please let us help you find its way home! Simply complete a Find-A-Bear ID Program Found Form.
*When lost furry friends are returned to Build-A-Bear, we return them to the address associated with the Build-A-Bear Bonus Club membership.
Please Note: Build-A-Bear and Build-A-Bear Workshop do not release any personally identifiable information collected from you to any unrelated third parties so that they may send you commercial promotions or offers for products or services.