Return Policy

All of us at Build-A-Bear Workshop® believe that our friends are the softest, most cuddly friends anywhere. They are stuffed with love and stitched with care. If you don't agree you can send them back for a full refund.

Return your purchase at your local Build-A-Bear Workshop store or follow the instructions on the back of your invoice and use the return label provided with your order.

Satisfaction Guarantee.

We gladly accept returns for exchange or refund within 90 days. Please save your receipt.

If you have any questions about this guarantee please contact us at:

Build-A-Bear Workshop Europe

Aquasulis House
10-14, Bath Road
Slough, Berkshire SL1 3SA

Email: Bear Service
Toll Free: 0800 542 0635