Help and Customer Care: Shopping

Shopping Answers

  • I can't find an item on the site.

    If you are having trouble finding an item on the site use the beary helpful site search feature found in the upper right corner of the screen. Enter a keyword, item number or a brief description of the item you are looking for and you will receive a search results page with all items that match the criteria you entered. You can then refine your search using the advanced search features.

  • How do I return an item?

    For assistance call our Bear Service Representatives (toll free) 1-877-789-BEAR (2327).

  • Are all the items on the web site in the store?

    Some items are web exclusives, found only online. Also, some items are store exclusives, found only in Build-A-Bear Workshop® stores. Call your nearest location for details. Click here for a store location guide.

  • Can I use certificates and coupons?

    You can redeem coupons and Bear Buck$® gift cards online just like you would in any of our WORKSHOP® locations. Rules and restrictions apply.

  • How do I receive / redeem my Buy Stuff Club Card?

    When you place an order with us that is billed and shipped to the same address, we will automatically mail a Buy Stuff Club Card™ to you. For every $10.00 in Build-a-Bear Workshop merchandise you purchase, you receive a stamp on your card. When your card is fully stamped, you can redeem the card on your next visit for $10.00 off of any purchase.

    Build-A-Bear Workshop is also happy to credit you for your Buy Stuff Club Card. Please complete your order online using your credit card for the total amount. We will process your order and ship it according to your instructions. Next, mail your Buy Stuff Club Card, along with your order number, to:

    Build-A-Bear Workshop
    Web Store Atten: Credit
    1990 Innerbelt Business Center Drive
    St. Louis, MO 63114

    After we receive your Buy Stuff card, we will issue a credit on your credit card.

  • What is a wish list?

    A wish list lets you keep track of all the wonderful stuff you would like to have from our store. You simply shop as you normally would, only instead of adding items to your basket you add them to your wish list. Your wish list is then saved under your account and you can access it and add to it whenever you want. You can even send it to your friends and family so they know exactly what you want for your birthday or other special occasion!

  • How do I make a wish list?

    Start by logging into your account or signing up for an account here. Once you’re logged in click the “Add to wish list” button on the product pages (you need to be logged in to add items to your wish list). Clicking the “Add to wish list” button will add that item to your wish list. You can view your wish list item(s) from My Account or from your basket. You can even send your wish list to anyone you like via email from My Account.

  • How do I Send a wish list?

    Start by logging into your account or signing up for an account here. Once you’re logged in click the “View / Send My Wish List" link - you should see your wish list now. At the bottom of the page is an area with 2 form fields. Type your email address in the From: field and the email address of the person you'd like the wish list sent to in the To: field. After you have completed entering the two addresses click the "Email wish list" button and your wish list will be sent.

  • How Do I Email A Friend About An Item?

    To tell a friend about an item you found on our site. Click the “Email to a friend” button on any product detail page. A form will appear on the page requesting the recipient and senders email address, the senders first name, and an optional message. Once you’ve filled out the form, click the “send” button. A link to the page you’re currently on will be sent to the recipients email address along with a confirmation email to the senders address.

  • What is the mini-cart?

    When you add a furry friend or doll to your basket the mini-cart appears at the top of the screen while you go through the "Dress Me" process. As you add clothing, shoes and accessories they appear in the mini-cart that is related to that particular new friend. This way we know which furry friend or doll should be wearing what items when we send them to you. When you are finished dressing your friend, click the "Finished Dressing" button.

  • What is a "group"?

    A "group" consists of a furry friend or doll and all the clothes and accessories that go with it from the "Dress Me" process. You can also create groups in your basket by relating or re-relating clothes and accessories with various friends that you have in your basket. Decide the skater outfit looks better on Bearemy®? No problem! Just change the group.

  • Tell me more about gift cards.

    Give a Great Gift Experience!™ Bear Buck$® gift cards are the pawfect way to share the fun of Build-A-Bear Workshop®! Available in $10, $25, $35 and any amount gift cards, which can be purchased and redeemed online and at any of our WORKSHOP® locations. Virtual gift cards, which are only redeemable online, can be purchased online and e-mailed instantly to your intended recipient! Great for a gift in a hurry.

  • What methods of payment can I use?

    You can pay for your order using Visa, Mastercard, American Express, Discover or a Debit Card. You can also redeem Bear Buck$® gift cards and any coupons we offer to pay for your order.

  • How do I dress a furry friend or doll online?

    After choosing your furry friend or doll you are automatically brought into the "Dress Me" process. Here you can shop for clothes, shoes and accessories for your friend. Choose as many clothing items and accessories as you like. When you are finished, click the "Finished Dressing" button and your friend along with all the clothes and accessories will be placed in your basket. At any time you can add or remove item(s) that are related to your friend.

  • Will the clothes fit my new furry friend or doll?

    Yes, most of our clothing fits stuffed animal friends that are 10" to 24". All of our friends 2B made doll clothing fits the dolls perfectly.

  • How do I clean my furry friend or doll?

    If your furry friend or doll needs cleaning, simply wipe with wet cloth or surface wash with Bear Stuff Cleaner® and then air dry.

    Our animals should not be washed in the washing machine or submersed in water, because the stuffing can expand when soaked, causing the animal's seams to pop open. In addition, if your furry friend has a sound box, the sound would most likely become damaged if submersed in water.

    If you do not wish to purchase the Bear Stuff Cleaner, we suggest using a mild soap and washcloth to surface clean the animal, and then let it air dry.

Order Status

  • Can I check the status of an order?

    Of course! Just go to My Account and click on View Order History; order summary and detail information is available.

    1. Pending = your order is awaiting processing
    2. Processing = your order is being fulfilled
    3. Shipped = your order is on its way to you
    You can also check the status of an order placed online by calling (toll free) 1-877-789-BEAR (2327).

  • Check Order Status

    Click here to check the status of a recently placed order.

  • Pre-Orders

    Sorry - not available at this time.

  • Backorders

    Sorry - not available at this time.

  • How do I place an APO/FPO order?

    Yes, we ship to military bases!! You can place an APO/FPO order. Please enter the APO/FPO unit as the address; enter APO or FPO as the city; for the state – select one: APO – Americas, APO-Europe, APO – Asia; select United States for the Country and enter the correct zipcode for the APO/FPO destination. You will not be charged tax for an APO/FPO address.

  • What is "Pick Order Arrival Date" shipping?

    Order your merchandise today; pay for it today and we guarantee that it will be delivered on the day you specify. Two-day express shipping charges apply per order. You may place your order today and specify delivery between 5 and 45 days in the future! Great for organizing your gift giving!

  • What does limited availability mean? - how is this different than a Beary Limited™ edition item?

    If you see a icon, this item is almost gone! There is no back ordering on this item, it is no longer available.

  • What does out of stock mean?

    When you see a icon, an item is temporarily out of stock. We are expecting more, so you can either select another item, or check back to the site at a later date to see if the item is back in stock.

  • Can I change my order?

    You can add, delete or modify items in your cart; you can change the shipping methods or shipping information as well as change the billing information and method of payment. If you want to change the name of your new friend you can do that too. You may change your order as long as the order has a Pending status. If the order has Shipped, it can be returned for an exchange or refund. Call our Guest Services group toll free number 1-877-789-BEAR (2327).

  • Can I change or cancel my order?

    You may change your order as long as the order has a Pending status. You can add, delete or modify items in your cart, change the shipping methods or shipping information, as well as, change the billing information and method of payment. You can even change the name of your new friend. If the order has Shipped, it can be returned for an exchange or refund. Call our Bear Service Representatives (toll free) 1-877-789-BEAR (2327).

  • My order didn't arrive

    If you're having problems with an order please call our Bear Service Representatives (toll free) 1-877-789-BEAR (2327) for assistance.

Shipping Information

Returns and Exchanges

  • 100% Satisfaction Bearanteed

    At Build-A-Bear Workshop® we believe that our bears are the softest, most cuddly bears anywhere. They are stuffed with love and stitched with care. If your bear is in need of repair, just bring it to any Build-A-Bear Workshop® store and we'll get it fixed up in a stitch at our Bear Repair Hospital® facility. Or you can return it for a full refund. For assistance call our Bear Service Representatives (toll free) 1-877-789-BEAR (2327).