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Use this page to get answers to your questions, troubleshoot problems, or get in touch with us.

Can't find an answer? Contact us.

First Time Guests

• Creating an Account
• Creating a Wishlist
• How do I dress a furry friend online
• Will the clothes fit my new furry friend
• How much does shipping cost
• Certificates and Coupons
• What plugins do I need
• How do I select my country / language
• Making us your Home Page

Your Order

• Check Order Status
• Pre-Orders
• Shipping Information
• Returns and Exchanges
• APO Orders
• Canceling or Modifying your Order

Your Account

• Forgot Your Password
• Change Your Password
• Create an Account
• Manage your Account
• Subscribe / Un-subscribe from our Newsletter
• Your Gift Cards
• Privacy and Security

Most Common Questions

• How much does shipping cost
• Can I change my order
• Can I change my account info
• I can't find an item on the site
• How do I return an item
• Can I change or cancel an item/order
• Can I check the status of an order
• Are all the items on the web site in the store
• How do I Subscribe / Un-subscribe from our Newsletter

Shopping

• I can't find an item on the site
• How do I return an item
• Are all the items on the web site in the store
• How do I receive / redeem my Buy Stuff Club Card
• How Do I Email A Friend About An Item
• Tell me more about gift cards
• How do I dress a furry friend or doll online
• Will the clothes fit my new Furry Friend
• How do I clean my furry friend or doll
How can I add a sound to my furry friend

Wish List

• What is a Wish List
• How Do I Make A WishList
• How Do I Send A WishList

Checkout / Your Basket

• What methods of payment can I use
• What is the Mini-cart
• What is a "group"?
• Can I use certificates and coupons

Shipping

• View Shipping Rates
• Track a Package
• What is "Pick Order Arrival Date" shipping
• How do I place an APO/FPO order

Order Status

• Can I check the status of an order
• Check Order Status
• Pre-Orders
• Backorders
• What does limited availability mean
• What does out of stock mean
• Can I change my order
• Can I change or cancel my order
• My order didn't arrive

Returns and Exchanges

• 100% Satisfaction Beararanteed

Build-A-Party^®

• How much does a party at Build-A-Bear Workshop® cost
• What is included in a scheduled party
• How do I schedule a party
• How many Guests do I need and how long will my party take
• Should supervising adults attend a child's party
• Will we be able to have refreshments at the store
• Is a deposit required to reserve a party date and is it refundable
• Still have a question

Play

• Is it FREE to send Honeycards and play games
• What plugins do I need
• How can I print Invitations, Certificates, Cards, Projects, etc.?
• Can I adjust the margins in printable invitations
• How do I Install Screensavers
• How do I Install Desktops

About Us

• Franchise Information
• Beary-Newsworthy^® email Newsletter
• How do I Subscribe / Un-subscribe from your email Newsletter
• How do I change the email address my Newsletter is being sent to

My Account

• Forgot Your Password
• Change Your Password
• Create an Account
• Manage your Account
• Subscribe / Unsubscribe from our Newsletter
• Your Gift Cards
• Privacy and Security

Welcome to Build-A-Bear Workshop^®, Where Best Friends Are Made^®. – the leading and only global company that offers an interactive make-your-own furry friend retail-entertainment experience. Making a furry friend gift is a unique and fun experience. You can choose from over 30 teddy bears, bunnies, dogs and other furry friends to make. Then, give it a unique personality with hundreds of teddy bear sized outfits and teddy bear sized accessories, too. Plus, you can make THE perfect personalised gift by adding a sound or even a message you record. Or, want to Give A Great Gift Experience? Shop our selection of Cub Cash^® gift cards. Want to get it there fast? You can make your own e-gift cards. Shop www.buildabear.co.uk or over 400 stores worldwide - including 50 in the UK! Have a pawsome day!

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