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Returns Policy - Our Satisfaction Guarantee!

All of us at Build-A-Bear Workshop® believe that our friends are the softest, most cuddly friends anywhere. They are stuffed with love and stitched with care.

Satisfaction Guarantee. We gladly accept returns for exchange or refund within 30 days. Please save your receipt.

If you have any questions about this guarantee please contact us at:

Build-A-Bear Workshop

Lakeside Shopping Centre
West Thurrock Way
West Thurrock Essex, RM20 2ZH

Email: UKGuestservices@buildabear.co.uk
Telephone: 0800 542 0635
It’s not the size of the teddy bear that counts it’s the size of its heart! (s01)